Sorry it has been so long since I have posted here. I just want to comment on how awesome Medela has been to me.
I purchased a Medela Pump-in-style Advance breast pump in 2006, when my first son was born. In preparation for my youngest son's birth this year (in 2010) I decided to purchase some new parts for my breast pump. I looked everywhere (in stores and online) for another set of tubing and could not find a place to purchase just replacement tubing. There were options to purchase an entire set of shields and tubing for around $70.00, but I just wanted tubing.
So, I called Medela directly after obtaining their phone number off the website. The website is: http: //
www.medelabreastfeedingus.com/. The contact information is below:
Medela, Inc. Breastfeeding U.S.
1101 Corporate Drive
McHenry, IL 60050
1-800-435-8316
Fax: 815-363-1246
When I called, I chose the prompt that got me to a real person. I explained my need for new tubing and that person was able to determine that I actually needed a new faceplate to accommodate the tubing they now make at Medela. She sent me a new faceplate and new tubing for free - and didn't even charge me for shipping.
A few months later, I decided it would be helpful to have a second set of tubing. I called Medela again, and requested more tubing. I fully expected to pay for it, but they sent it to me free of charge again. I have piece of mind because if something happens to my tubing, pumping will not work. This happened to me with my first son. A hole got poked in my tubing somehow, and I was not able to pump while at work one day. An extra set of tubing on hand will prevent that from happening again.
I highly recommend the Medela breast pump, and I am so impressed with their level of customer service. Thank you Medela!